Last Updated: 07 July 2024
At Magic Bites UK, we prioritize discretion, customer satisfaction, and reliable delivery. To ensure a safe and risk-free shopping experience, we have outlined our Refund and Return Policy below.
1. Temporary Refundable Deposit
- Upon placing an order, customers are required to make a temporary refundable deposit for the discreet shipment of their order.
- This deposit serves as a risk insurance coverage, ensuring that packages are registered and shipped discreetly.
- In the rare event of loss, seizure, or damage during transit, you will be fully refunded both:
- The total value of your order, and
- The £150 temporary deposit.
- Once your package is successfully delivered, this deposit is immediately refunded back to you in full.
This measure is in line with UK demands for high-risk and discreet shipping arrangements.
2. Returns
Due to the nature of our products and to maintain the highest standards of safety and discretion, we do not accept returns once an order has been shipped. Please ensure your order details are correct before finalizing your purchase.
3. Refunds
Refunds may apply under the following circumstances:
- Order not received: If your order does not arrive due to shipping issues or courier errors, you will be refunded the full order value plus the temporary deposit.
- Damaged or compromised package: If your package arrives damaged, we will issue a full refund or reshipment.
- Failed delivery due to our error: If we are at fault (e.g., incorrect dispatch), you are entitled to a full refund.
Refunds are processed using the same payment method used at checkout. Cryptocurrency refunds are sent back to the original wallet address provided.
4. Non-Refundable Situations
Refunds are not available if:
- You provide incorrect delivery details.
- You refuse delivery of your package.
- The package is delayed due to factors outside our control (e.g., postal strikes, extreme weather).
5. How to Claim a Refund
To request a refund, contact us within 7 days of your expected delivery date via email at [Insert Contact Email]. Please include your order number and a brief description of the issue.
Our support team will review your case promptly and process refunds within 5–10 working days.
6. Contact Us
If you have any questions about this Refund & Return Policy or need assistance, please reach out to:
Magic Bites UK
Email: myorder@mushroomchocolatebars1.com
Support Hours: 24/7
⚡ Important Note:
The £150 temporary deposit is fully refundable and exists only as an insurance safeguard for discreet shipping. This ensures your orders are handled with the highest level of security and privacy.